Refund policy

At Nutrestock, we strive to provide a smooth and reliable shopping experience. Please read our Cancellation, Replacement & Refund Policy carefully before placing an order.

1. Cancellation Policy

Orders may be cancelled only before they have been shipped.

Once an order has been dispatched from our warehouse, it cannot be cancelled.

Nutrestock reserves the right to cancel any order if we suspect fraudulent activity, unauthorized transactions, pricing errors, or violations of our Terms & Conditions.

To Cancel an Order

Customers may request cancellation before shipment by contacting us through:

Email: enquiry@nutrestock.com

Phone: +91 8690888550

Refund for Cancelled Orders

For prepaid orders cancelled before dispatch, refunds will be processed to the original payment method within 7–14 business days after cancellation confirmation.

The actual credit timeline may vary depending on your bank or payment provider.

2. Replacement Policy

No Returns Accepted

Nutrestock does not accept returns once products have been delivered.

Eligible Replacement Cases

A replacement may be provided only if:

  • The product is received damaged or broken during transit.

  • The issue is reported within 48 hours of delivery.

  • Sufficient proof is provided for verification.

How to Request a Replacement

To request a replacement, please email us within 48 hours of delivery with:

  • Order ID

  • Clear photographs/videos of the damaged or broken product

  • Photographs of the outer packaging

  • Invoice copy (if available)

Email: enquiry@nutrestock.com

Once the request is reviewed and approved, a replacement will be arranged subject to stock availability.

3. Replacement Requests That Will Not Be Accepted

Replacement requests may be rejected under the following circumstances:

  • Request submitted after 48 hours of delivery.

  • Product has been used, consumed, altered, or tampered with.

  • Damage is caused by misuse, improper handling, or storage after delivery.

  • Insufficient evidence is provided for verification.

  • Product packaging has been discarded before verification.

  • Customer changes their mind after purchase.

  • Product does not meet personal expectations or preferences.

4. Refund Policy

Refunds are generally not provided for delivered products.

Refunds may be considered only in the following situations:

Eligible Refund Cases

  • Order cancelled before dispatch.

  • Product is unavailable after payment has been completed.

  • Replacement cannot be provided for an approved damaged or broken product claim.

Refund Timeline

Prepaid Orders
(Credit Card, Debit Card, UPI, Net Banking, Wallets)

Refunds will be processed to the original payment method within 7–14 business days after approval.

Cash on Delivery (COD) Orders

Where applicable, approved refunds may be processed through bank transfer after obtaining valid bank account details from the customer.

Processing timelines may vary depending on banking systems.

5. Failed Deliveries

Orders returned due to:

  • Incorrect or incomplete address

  • Customer unavailable for delivery

  • Multiple failed delivery attempts

  • Refusal to accept delivery

may not qualify for refund of shipping charges and may incur additional re-shipping costs.

6. Changes to This Policy

Nutrestock reserves the right to modify or update this policy at any time without prior notice.

Updated versions will be published on the Website and become effective immediately upon posting.

7. Contact Us

For any questions regarding cancellations, replacements, or refunds, please contact:

Nutrestock

Email: enquiry@nutrestock.com

Phone: +91 8690888550

Website: www.nutrestock.com

Address:

Basement, Plot No. 41, Balaji Tower,
Bais Godam, Nandpuri,
Jaipur, Rajasthan - 302006,
India.